Last Updated: 24-06-2026
This Seller Agreement (“Agreement”) is a legally binding contract entered into between TheDeshi (operating at thedeshi.co.uk, hereafter “TheDeshi”, “we”, “our”, or “us”) and the seller, vendor, merchant, manufacturer, wholesaler, retailer, artisan, or business entity (“Seller”, “Vendor”, “you”, or “your”) who registers to list and sell products through TheDeshi’s marketplace platform.
By registering an account and selling on TheDeshi, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
To become a permitted Seller on TheDeshi, you must:
Be at least 18 years of age and legally capable of entering into binding contracts under the laws of England and Wales.
Provide accurate, current, and complete business registration information.
Obtain and maintain all valid business registrations, licences, permits, and certifications required for your industry.
Comply strictly with all applicable UK laws, regulations, and marketplace policies.
Note: TheDeshi reserves the right to reject, suspend, or terminate any Seller account at its sole discretion.
You agree to provide and continuously maintain accurate records, including:
Full business name and trading name.
Registered business address and operational contact details.
VAT registration number and Company Registration Number (CRN), if applicable.
Accurate bank account details for payouts.
Identity verification documentation (KYC) when requested.
You are solely responsible for maintaining the confidentiality and security of your account credentials.
All products listed on TheDeshi must:
Be entirely lawful to sell, distribute, and possess within the United Kingdom.
Be accurately described, ensuring descriptions match the exact photographs and specifications provided.
Comply completely with UK consumer protection laws.
Meet all applicable product safety standards.
The Seller warrants that all listing information provided is truthful, accurate, and in no way misleading to consumers.
The following categories of products are strictly prohibited from being listed or sold on the Platform:
Counterfeit, replica, or unauthorized branded goods.
Stolen or illegally acquired goods.
Controlled substances, illegal drugs, or associated paraphernalia.
Weapons, firearms, or explosives prohibited by UK law.
Products that infringe upon third-party intellectual property rights (copyrights, trademarks, patents).
Unsafe products or products subject to an active safety recall.
Restricted age-verification products sold without lawful, platform-approved age-gating controls.
TheDeshi reserves the right to immediately remove any violating listing without prior notice.
The Seller warrants that all listed products:
Comply fully with the UK General Product Safety Regulations (GPSR).
Meet all relevant UK safety, labelling, packaging, and compliance standards.
Carry valid CE or UKCA markings where legally required.
Include all appropriate safety warnings, age restrictions, and user instructions.
Are fit for their intended purpose and of satisfactory quality.
The Seller shall maintain adequate records demonstrating compliance and must provide such records to TheDeshi or regulatory bodies upon request.
The Seller retains the right to determine their own product pricing. However, the Seller must ensure:
Prices are accurate and honored upon order placement.
Prices include VAT and other applicable taxes where required by UK law.
Pricing strategies are fair and not deceptive or misleading to consumers.
TheDeshi reserves the right to suspend or remove listings containing obvious pricing errors or exploitative pricing.
The Seller agrees to pay all applicable marketplace fees, which may include:
Commission fees on successful sales.
Payment processing and transaction fees.
Advertising or promotional fees (if utilizing platform marketing tools).
Subscription or account maintenance fees (where applicable).
Fees may be amended by TheDeshi upon providing thirty (30) days’ written notice. TheDeshi is authorized to deduct all applicable fees directly from the Seller’s earnings before initiating payouts.
To maintain a high-quality marketplace, the Seller agrees to:
Accept and process valid orders promptly.
Dispatch products strictly within the handling times stated on the listing.
Provide valid tracking details to the customer where available.
Maintain accurate inventory to prevent stockouts and cancelled orders.
Repeated fulfilment failures or cancelled orders may result in account suspension or termination.
The Seller is exclusively responsible for:
Packaging goods securely to prevent damage during transit.
Arranging reliable shipment and meeting promised delivery timeframes.
Complying with all customs, duties, and export requirements for international shipments.
Assuming the risk of loss or damage to goods in transit until successfully delivered to the customer.
The Seller agrees to fully comply with UK consumer law, including:
The Consumer Rights Act 2015.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The overarching TheDeshi Return & Refund Policy.
Where customers exercise their statutory rights to cancel or return faulty goods, the Seller must process refunds promptly. TheDeshi reserves the right to issue refunds directly to customers on behalf of the Seller and recover the amount from the Seller’s account balance.
The Seller shall provide excellent customer support by:
Responding to all customer enquiries and messages within 48 hours.
Handling disputes, return requests, and complaints professionally and fairly.
Cooperating fully with TheDeshi in the event of an escalated marketplace dispute.
The Seller warrants that:
Listed products and associated content do not infringe upon any third-party intellectual property rights.
They own or hold lawful licenses to use all uploaded content, logos, and images.
The Seller grants TheDeshi a worldwide, perpetual, non-exclusive, royalty-free licence to display product information, use product images, and promote the Seller’s products across advertising, social media, and marketing channels.
The Seller must comply strictly with UK data protection laws, including:
The UK General Data Protection Regulation (UK GDPR).
The Data Protection Act 2018.
The Privacy and Electronic Communications Regulations (PECR).
Customer information provided by TheDeshi may only be used for order fulfilment, direct customer support regarding the order, and legal tax obligations.
The Seller shall not:
Sell, rent, or distribute customer data.
Use customer data for unauthorized marketing or off-platform communications.
Share customer data with third parties without a lawful basis.
Any suspected or actual personal data breach must be reported to TheDeshi immediately.
The Seller acts as an independent business and is solely responsible for:
Monitoring thresholds for, and registering for, VAT where required.
Calculating, collecting, and remitting all applicable local and international taxes.
Fulfilling all Corporation Tax, Income Tax, and HMRC reporting requirements.
While TheDeshi provides transaction records, we do not provide tax, legal, or accounting advice.
If a customer initiates a chargeback or payment dispute via their bank:
The Seller must promptly provide any requested evidence (e.g., tracking information, communication logs) to contest the dispute.
TheDeshi reserves the right to withhold disputed funds pending resolution.
The Seller shall bear the cost of any lost chargebacks and associated bank fees if the dispute is ruled in the customer's favor due to Seller error or fraud.
TheDeshi retains the right to suspend, restrict, or permanently terminate Seller accounts without notice if:
The Seller breaches any term of this Agreement.
Fraudulent, illegal, or unethical activity is suspected.
Counterfeit or prohibited products are listed.
The Seller violates UK regulatory requirements.
Excessive customer complaints, return rates, or order cancellations are recorded.
The Seller agrees to indemnify, defend, and hold harmless TheDeshi, its directors, officers, employees, affiliates, and agents from all claims, liabilities, damages, losses, fines, penalties, and expenses (including legal fees) arising from:
Product defects, safety issues, or personal injury claims.
Seller misconduct, negligence, or fraud.
Breaches of consumer law or regulatory requirements.
Intellectual property infringement claims.
Any breach of this Agreement.
Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Subject to the above, TheDeshi’s total cumulative liability to the Seller for any claims arising out of this Agreement or platform use shall not exceed the total commission fees paid by the Seller to TheDeshi during the twelve (12) months immediately preceding the claim.
Neither party shall be held liable for any delay or failure to perform obligations under this Agreement if such failure results from events beyond their reasonable control, including natural disasters, pandemics, government lockdowns, telecommunications failures, strikes, or industrial disputes.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments: TheDeshi may amend this Agreement from time to time. Material changes will be communicated to Sellers via email or through the Seller Dashboard. Continued use of the platform after such changes constitutes formal acceptance of the revised terms.
